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What is bitcoin?
What is Ethereum?
Is bitcoin safe and legal?
How do you derive the spot price of bitcoin?
Do you support USD or other fiat currency?
Making your first order
How do I buy my first bitcoin or ethereum?
When can I expect to receive my bitcoin after I have made payment?
What payment options do I have to make my bitcoin purchase?
Can I place an order after business hours?
Do I have to buy one whole bitcoin, or can I buy it in fractions?
What are my daily limits?
How do I increase my limits?
I’ve created an order but I haven't received a verification code on my phone.
I've not received a confirmation email after placing my order
When can I expect to receive my bitcoin after I have sent payment
I received an SMS/email claiming that I will receive free bitcoin.
Creating your sell order
How do I sell my bitcoin?
Can I sell my ethereum or other cryptocurrencies with you?
Are there any fees to sell my bitcoin?
I've created an order to sell bitcoin, but where do I send the bitcoin?
I entered the wrong amount of bitcoin in my sell order
I created a sell order - when will I receive my money?
I'm not an Australian citizen, can I still use your service?
What is photo verification and why do I need to complete it?
How do I complete the photo verification?
What do I need to get verified on Digital ID?
Is Digital ID secure and where is my data stored?
How does Digital ID work?
I'm having issues verifying my identity on Digital ID
Why do I need to go through verification again?
Wallets and Security
Setting up your wallet
What is a wallet?
Why do I need a bitcoin wallet?
Mobile & Desktop wallets
Physical hardware wallets
How can I be sure that my wallet is being stored securely?
When I provide my wallet address, I receive an error notification
My wallet displays my transaction as an unconfirmed transaction
The wallet shows a different balance than what I purchased
Tax & GST
Will I receive a tax invoice?
Tax & Crypto Transactions
Do I have to report my crypto transactions for tax purposes?