Troubleshooting

When I provide my wallet address, I receive an error notification
Please make sure that you are entering your wallet address, and not your wallet ID.  Your wallet ID is like a username you'd use to log in to an ac...
Fri, 1 Feb, 2019 at 2:20 PM
My wallet displays my transaction as an unconfirmed transaction
When a bitcoin transaction is completed, it needs to be confirmed by bitcoin miners. It usually takes around 10 minutes to hit 1 confirmation and it will us...
Fri, 1 Feb, 2019 at 2:23 PM
The wallet shows a different balance than what I purchased
What you are seeing is the difference in exchange rates that your wallet provider is using compared to the BTC to AUD conversion we display on our webpage. ...
Fri, 1 Feb, 2019 at 2:35 PM